Privacy & Security Statement
At Untie the Knot, we are committed to protecting your privacy. All information provided for the completion of your case online will be guarded according to the standards in effect at the time the information is provided. Information will not be released for any commercial or other purpose. Information provided will only be used as necessary for the administration and maintenance of this site.
I. Security Measures Concerning Your Personal Information
While transmission of information over the Internet cannot be guaranteed to be 100% secure, we make every effort to provide protection for the information that we collect about you. Our site uses Secure Socket Layer (SSL) technology in the transmission of logon identification and passwords. SSL technology provides advanced encryption tools that convert the information you input into code before it is sent to us. This encryption helps protect you and the information in your account.
In addition to SSL technology:
-Your personal information is password-protected. It is our policy never to sell information about our users to third parties without user permission. See "Use of Collected Information" below.
-Advanced firewall technologies protect our database from outsiders.
However, to avoid unauthorized use of your account by others, you must also take steps to control your password. Further, this site contains various links to other Web sites. Untie the Knot is not responsible for the privacy practices of those sites. You should not assume that other sites take similar steps in securing your information and should evaluate their privacy standards before using their systems.
II. Collection of Information
When you register with Untie the Knot, we ask that you provide your name and e-mail address. In the course of your use of the site, we will request additional information from you that is necessary to complete your divorce documents.
In the course of using our site, we automatically track certain information including your IP address, what browser you are using, and the URL you just came from. We also collect information about your use of our site in order to optimize our site usability.
We use cookie technology to assist users in navigating through our site more efficiently. Third party affiliates may also set cookies on the site for the purpose of tracking leads. A cookie is a small text file that resides on your hard drive. At various points on our site, our system will request the cookie from your browser so that we can retrieve the stored information. The cookie may be linked to a unique number that our system can read to determine your user ID and preferences. This prevents you from repeatedly making the same selections. Knowing how you use the site enables us to better tailor content and services to your needs. The cookie does not contain information that others could use to personally identify you, and other Web sites cannot access the information we store on your computer. Most cookies are "session cookies," meaning that they are automatically deleted at the end of a session. You must set your browser to accept cookies to be able to use our site at this time.
III. Use of Collected Information
The primary reason that Untie the Knot collects information from its users is to assist users in preparing their legal documents.
Untie the Knot does not sell, trade, or rent your personal information to others. We use your information to improve our marketing and promotional efforts, statistically analyze site usage, and improve our site's content, offering, and layout. Your IP address may be used to help diagnose problems with our server, to administer our Web site, and to address security needs. Untie the Knot may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to third-party vendors, but these statistics will include no personal identifying information.
We may use the information we collect to notify you about the status of your Untie the Knot account, important functionality changes to our Web site, new Untie the Knot services, and special offers we think you'll find valuable. We may also contact you to verify your information, or ask you about your experiences with our system.
Except for communications that relate directly to the service being provided, you may "opt out" of receiving communications from us. Communications needed for document preparation include (1) confirmation of your registration, (2) notifications of errors that need to be corrected, and (3) notifications regarding the status or completeness of your order. To opt out of non-required communications, check the appropriate boxes when you register or at any time by logging into the system and modifying your profile information.
When it is necessary to contact you, we will use your email address and (in some situations) your mailing address, phone or fax number. Note: Untie the Knot will not ask you for your password if we contact you. Do not disclose your password if asked by a caller claiming to represent Untie the Knot.
IV. Consent and Changes to This Policy
By using our Web site, you consent to the collection and use of this information by Untie the Knot.
V. Refund policy 100% Court Acceptance Guarantee
Since 2002 with over 17,000 clients successfully serviced, we are confident that the forms prepared by Untie the Knot will be accepted by your local court, provided that the forms are used in accordance with the included instructions. The forms must be filed within 30 days of receipt. If the forms are not accepted due to the fault of Untie the Knot, we will immediately make any changes requested by the court without any additional charge. In an unlikely event that we are unable to remedy the situation, we will issue you a refund immediately for the full purchase price. Verification of rejection may be requested.
30 Day Refund Policy
Untie the Knot provides significant services beyond the preparation of your divorce forms. Answers to common questions, legal citations, filing instructions and customer care provided during the process of using the Untie the Knot site are just some of the valuable services we provide. For this reason, we cannot grant a refund in cases where a customer has accessed any of our services, including our questionnaire, forms, instructions and customer care center. In addition, we cannot guarantee that a customer's spouse will sign the documents. If you have not accessed any of our services, you may request a refund within 30 days of purchase.